There's a good chance if you're reading this you might be wondering why you were logged out of the website recently. Don't worry, there's nothing wrong with your account. This happened because we had to clear everyone's active login session as part of a routine - but essential - database maintenance task.
If you haven't been logged out yet please make sure your account email address is up to date as you may still be logged out in the next hour.
We understand that this will be a minor inconvenience to some of our users, however, this change is necessary to prepare the website for what is shaping up to be another busy festive period and to enable us to continue to improve our services moving forwards.
If you're having trouble logging back into your account, please see the self-help articles below for assistance:
- I'm not receiving emails from Nexus Mods, what can I do?
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Of course, if you're still not able to get into your account again, you can contact our Community Team by emailing [email protected]. (Please make sure you send your email from the address used with your account, where possible.)
So you know, over the holiday period it may take longer than normal to respond to support requests, we apologise in advance for any delays.
Thank you for your patience and for being a part of the Nexus Mods community in 2020! We look forward to catching up with you all in 2021.
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A moderator has closed this comment topic for the time being(I was logged out on the 15th of course when I visited the site, and so I logged back in. This behavior has been occurring after that. Edit: I just logged myself out and logged back in; that may have fixed it.)
Would you like to continue as RONIN?
If I select "Continue", then it works as normal. Until it doesn't- which is at least upon my next visit to the site.
This has ONLY been happening since the Site Maintenance that this page is announcing. I'm using Chrome, I don't have Add Block enabled on NEXUS.
Also, this _doesn't_ happen when I click on a link on my NEXUS home page-- whether that's to check out a new mod, or a Media screenshot, or to go to my Notifications page. So far, it has ONLY happened when clicking on links on my Notifications page.
It seems others are having issues, too. Perhaps you should consider this is being caused by NEXUS' code, rather than sending people to a generic page about troubleshooting.
It seems this might be on our end after all but oddly it's only happening for a small number of users. The developers will be looking at it as a priority during the week.
I'm not getting disconnected anymore, but now I'm obtaining "500 Error" for my pinned tabs that automatically re-open when launching my browser.
This is a very small problem since I only need to press F5, and since I don't lose the page URL anymore, it just refreshes the page and I'm good to go.
so, I'd say it's 95% fixed.
https://www.nexusmods.com/skyrimspecialedition/mods/34179
and
https://www.nexusmods.com/skyrimspecialedition/mods/20061?tab=files
This is always the second one, "SSE CreationKit Fixes" that leads to a "500 error". It's always the one pinned to the right of the other one, too.
EDIT: I just removed all my cache, cookies, … I'll come back tomorrow if I have anything new.
EDIT 2: Okay, the problem is still here. And it has nothing do to with the order of the pinned tabs, visibly. This time, it's the first one that lead to a 500 error, so I guess that's the first that loads that ends up having a 500 error response.
Thanks and Merry Christmas to you all
You can also try logging all the way out of your account and logging back in.
I'll try to disable Google Chrome extensions and delete all cookies and test it again.
Thanks.
Thanks again for the help, and I hope this issue will be resolved for all of us.
In order to help us we need to know:
- Google Chrome
- IDM Integration Module - Adobe Acrobat - AdBlock (with an exclusion for Nexus site so it won't run on it) - Lunar Reader (Dark mode theme)
- Yes I can navigate the site logged in with no problem and it doesn't log me out with new pages. - I get logged out randomly, sometimes after an hour sometimes after reopening the browser (not all the time though)
The disconnection issues happened when I had pinned tabs that re-opened automatically at Google Chrome's launch.
I deleted the pin tabs yesterday, and I've not been logged out today. Maybe this is what causes the issues :/
I've repined 2 tabs today, I'll comment tomorrow if I'm disconnected again, so anyone can have more details on the issue.
===
EDIT: saw the comments and I'm not the only one. :)
I do free-climbing. I don't care much about a 'feeling' of security. When I do rockfaces at higher altitudes I wear a paraglider chute in case I fall and I admit it gives a sense of security but it also keeps me on edge. A feeling of security makes you bolder and often also more careless.
See you after the next security breach
I have login issues since your maintenance, too:
I'm getting disconnected every day I come on NexusMods. So I reconnect myself but the next day I'm logged off again and I must reconnect again.
I tried disconnecting and reconnecting myself with the button from the menu, clearing the cache, clearing the website cookies, clearing the Local Storage, but nothing helped at the end, I'm still getting disconnected every day.
Tell me if I can do anything to avoid that issue, but I think that this is more like something is not going right on your side since the maintenance :/
?
No, they're right. I have zero anything added to my browser here and every time I open it, I'm logged out.