I was having a similar issue to one of the posters below, where they hang out by the front door of the habitat and won't go into the water easily. I'll try more gradual sloping! Another thing that is tough, is that they have a really high hard shelter need, which is tough to accommodate in an aquatic habitat. I put shelters in, and then they would just hang out on land under the shelters which was also weird. I disabled this need, but it would be cool to be able to play with them without having to do this.
Did you get them into the water somehow? mine are always complaining about too less space in a gigantic aquarium, because they just stay in front of the doorway..
you need to make sure the ground is gently graded into the water and you wont have a problem. use the habitat overlay to check where animals can access.
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